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Are business services available?

A: Business equipments are available in almost any shop in town dealing in photocopy services, including fax machine and other services. Fax reception is complimentary; fax transmission and kenya-to-abroad phone calls are available at standard tariffs. For a nominal fee, travelers may send or receive e-mail via computers.

Are laundry/valet services available?

A: Laundry and valet services, including pressing and dry cleaning, are available with charge and may be arranged through your hotel. Self-service laundries including irons and ironing boards are located on select guest decks in some accommodation facilities.

Are there beauty/barber services available?

A: Beauty salon services and spa services including manicures, pedicures, facials and a variety of spa treatments are available by appointment and without appointment are available all over the country. Unfortunately, to ensure proper scheduling, these services may not be pre-arranged. However, once on the facility, the facility's dedicated staff will make every effort to accommodate your schedule.

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Can I send mail traveling in Kenya?

A: E-mail services and postage are available in most of the towns in Kenya at a nominal charge. Wireless telephone service providers also offer wireless networking services through purchase of SIMs capable of tramsmitting internet data.

Question asked by: Jeff Strauss, Germany

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Do you have more details?

A: Answer coming up soon

Do you have private jet service?

A: If you would like to use Private Jet Services in a customized tour program, Private Arrangements will be happy to assist you.

Do you offer a traveler protection/insurance plan?

A: Answer coming up soon

Do you offer group travel benefits?

A: Nothing beats traveling in Kenya with a group of like-minded companions, sharing discoveries and enjoying great memories for years to come. Create special groups to include:

    * Family reunions
    * Friends and neighbors
    * Senior groups
    * Club members
    * Church groups
    * Alumni groups
    * Business associates
    * Customer appreciation

Call your travel agent for more information concerning this opportunity.

Do you offer hotel and tour programs?

A: Yes, we do that. Traveler-to-kenya.com offers its guests the option to purchase hotel stays or tour programs. You may extend your stay in any one of the hotels listed, or opt for a special exclusive package in some of the most prestigious hotels in the country. The prices include room, tax, service charges, full breakfast, porterage and transfers as applicable. Please note that rates do not include early check-in or late check-out. Official standard check-in time is usually 3:00 pm and check-out time 11:00 am. One night or additional night accommodations may be purchased to ensure early check-in for guests arriving on early flights, or for guests with late flight departures. Traveler-to-kenya.com reserves the right to substitute hotels.

Some optional tour programs are subject to cancellation if a minimum number of participants is not achieved. Cancellation penalties apply on tour/hotel programs cancelled within 90 days of departure. Guests participating in these Programs and not deviating will receive airport transfers to/from the pier or hotel. For guests with independent flight arrangements, a private car transfer from the airport to the pier can be purchased in advance and flight information must be advised at least thirty days prior to departure. We regret that motorcoach transfers can be booked pre-travel for guests with independent flight arrangements.

All post-travel transfers can only be booked on board at the designated tour office.

Expert: John Miller (http://www.traveler-to-kenya.com/)
Question asked by: Anonymous

Do you offer medical services?

A: We have a licensed and registered doctor and nurse for professional and emergency services, who are available at customary charges. They are usually on stand-by to provide medical care for certain temporary illnesses and accidents, and are not intended or capable of providing on-going treatment of pre-existing medical conditions. For guests requiring oxygen equipment, an oxygen concentrator is the only form of oxygen equipment that can be arranged for, and must be paid for by the traveler. Wheelchairs can be provided for but for emergency purposes only.

H

How Can I Plan a Trip?

To plan and book your travel, traveler-to-kenya.com strongly recommends the services of your professional travel agent. He or she is best qualified to assist you with all your travel needs.

How can I ship luggage to/from my trip?

A: Answer coming soon

How do I arrange air through traveler-to-kenya.com?

A: Air transportation is based on Economy/Coach or similar class of service on scheduled or charter services of IATA, Kenya or international air carriers. Designated air departure or return cities are at the discretion of traveler-to-kenya.com and are subject to change without notice. Traveler-to-kenya.com reserves the right to choose the air carrier, routing and scheduling to and from each city and the right to substitute charter flights for scheduled air and vice versa. Service is subject to availability. Airline tickets issued by traveler-to-kenya.com are restricted by contract and may not be reissued or exchanged for another air carrier or routing. In addition the airline tickets are non transferable to another guest. Cancellation or rebooking charges may be assessed by the airline for any changes which are the sole responsibility of the guest. Advance seat selection is subject to the policy of the participating air carrier and may not be available. The service and responsibility of the air carrier used in conjunction with any traveler-to-kenya.com travel program is subject to and limited by the "Contact of Carriage" as specified by the air carrier for each ticket issued. Guests using an Air/Sea Program may upgrade to Business or First Class air service subject to space availability by the airline used in conjunction with the itinerary, and upon payment of the applicable airfare. Traveler-to-kenya.com does not redeem airline accrued frequent flyer mileage for Air/Sea upgrades. The possibility of such redemption is at the sole discretion of the airlines and must be handled directly with the participating carrier.

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Is Internet access available?

A: Computer cybers are available in all major towns and cities in kenya. They are privately operated. Some hotels do offer access to the internet on hotel or room basis. In the cybers Internet access is provided with a nominal fee.

Is there a limit on baggage?

A: The amount of personal baggage allowed during travel to Kenya is not limited, but airlines do have limitations. The customary allowance per person is two checked pieces that must not exceed 107 inches (273 cm) when length, height and width measurements are combined. No single piece may exceed the three-dimensional sum of 62 inches (158 cm) and a weight of 70 lbs. (31.75 kg). Emirates has increased their buggage allowance by 10Kg on most of their flights.

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Should I tip on travel?

A: Gratuities are very much acceptable in Kenya as a way of thankful expression. If travlers feel strongly about expressing their gratitude to a staff or someone helping them out, they should feel free to make that donation to that staff or person but in some instances some hotels and a few facilities require that it should be left at a central desk, depending on the policies thereof. The money may be utilized for staff parties and other events.

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Valuables

A: Some hotel rooms or suites are equipped with a personal safe. Traveler-to-kenya.com is not responsible for any personal articles such as money, jewelry, cameras, binoculars, documents or any other items, which you retain personally or in your hotel room or suite.

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What if I am celebrating a special occasion?

A: If you are celebrating a birthday, anniversary, honeymoon or other special occasion during your travel, allow us to celebrate with you by having your travel consultant advise us on your Guest Information Form of such occasions between four and six weeks prior to departure.

What if I have dietary restrictions?

A: Please advise traveler-to-kenya.com reservations department and ask for "special services" 14 days prior to start of your travel of any special dietary requirements you may have. This will give us enough time to check for the right travel agent and hotels within your travel itinerary.

What is the coverage?

A: Answer coming up soon

What is your policy on passports and visas?

A: As of July 2009, it is the policy of traveler-to-kenya.com to require passports for ALL travelers for all visits, regardless of guests' nationality and ports of call and countries visited. Please obtain or renew your passports early. Consult your travel professional or customs authority for documentation requirements for your cruise.

NOTE: The U.S. State Department maintains up-to-date information on travel document requirements worldwide. For more information, please visit travel.state.gov.

For information on obtaining or renewing a passport from the U.S., visit the State Department web site Passports page.

Visas must be verified and obtained approximately 90 days prior to traveling. It is the passenger's responsibility to determine passport and visa requirements for their travel itinerary. It is the guests' responsibility to ensure that they are in possession of all required visas and travel documents prior to traveling.

What should I pack?

A: Attire ranges from casual to formal. Casual wear is appropriate, and consists of resort-style outfits. Evening attire can be Country Club Casual, Informal or Formal. Country Club Casual consists of skirt or slacks with a blouse or sweater for women, and slacks and collared shirts for men (no golf shirts). Appropriate Informal wear includes dresses or pantsuits for women, and jackets and collared shirts for men (ties strongly recommended). Formal evening wear includes gowns and cocktail dresses, tuxedos, dinner jackets or dark suits. The above is a just a recommedation but the traveler should check the weather to known about season he or she will be traveling.

When do I receive tickets and documentation?

A: After receipt of final payment and required traveler information, travel documents for booked services will be sent to the traveler approximately fourty eight hours after receipt of payment. Reservations are effected the minute booking is done and remain reserved for a maximum of seven hours before receipt of payment.  Your travel itinerary will be issued in the form of valid e-tickets. Airlines have mandated that all travel agencies and cruise lines issue e-tickets on all e-ticket eligible itineraries. If passengers require a paper ticket on an e-ticket eligible itinerary, airline fees will be assessed.

Will we need to go through Customs?

A: Upon arriving in Kenya, all baggage is subject to inspection by Kenya Customs and Revenue Authority. Guests originating or terminating their travel in a foreign port may also be subject to inspection by local customs officials.